Featured content
The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
Charts & Figures
-
Proof Points For The Benefits Of B2B CX
May 5, 2020
-
Create A One-Sentence CX Business Case
May 5, 2020
-
Search Results
-
Report Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
Use Data From More Than 20 Companies To Make A Measurable And Meaningful Business Case For CX
Customer experience (CX) can be a critical differentiator and transformation catalyst, but its effects are limited when those leading the CX charge can't make a measurable and meaningful case for...
-
Report Get Accessibility Right: Recruit People With Disabilities Into The Design Process
March 6, 2020 | Gina BhawalkarCompanies faced over 2,200 lawsuits in 2019 for failing to make their digital properties accessible, so it's no wonder firms are prioritizing accessibility. But it's about more than legal risk —...
-
Report The UK Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
November 13, 2019 | Joana de QuintanilhaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....
Content Type
ApplyFilters
Topics
- Customer Experience Management (28)
- User Experience (22)
- Customer Intelligence (13)
- eCommerce (13)
- Marketing Methods (13)
- Measurement (6)
Region
- Europe (13)
Analyst
- Joana de Quintanilha (13)
- Gina Bhawalkar (9)
- Judy Weader (1)
- Maxie Schmidt-Subramanian (1)