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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
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Report Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
Use Data From More Than 20 Companies To Make A Measurable And Meaningful Business Case For CX
Customer experience (CX) can be a critical differentiator and transformation catalyst, but its effects are limited when those leading the CX charge can't make a measurable and meaningful case for...
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Report How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak
Creating New Standard Operating Practices For Business As Unusual
Crisis reveals character. Right now, businesses are showing their character as they respond to unprecedented change in near real time. As governments order whole sectors to shut down, customer...
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