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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
Charts & Figures
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The Reasons Why US Online Adults Shop For Groceries Online
April 16, 2020
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Grocery Delivery And Pickup Fees Of Top US Grocery Retailers
April 16, 2020
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Report The State Of The US Grocery Shopper — COVID-19
US Grocery Shopper Behaviors In The New Normal
Throughout waves of shutdowns and fears that the coronavirus pandemic has resurged, one place where online adults still show up is in grocery stores. In this way, the pandemic has essentially...
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Webinar Retail Predictions 2021
As they navigate the next wave(s) of the global COVID-19 pandemic in 2021, retailers, brand manufacturers, and ecosystem players (such as mall operators) will determine whether they are in...
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Webinar Where The Grocery Industry Goes Next: Digital Transformation And Store Operations (Part 1 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever
The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...
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Webinar Retail This Week, Part 9
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Webinar Retail This Week, Part 8
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Report The State Of The US Shopper — COVID-19
Landscape: The Digital Store Playbook
As US states begin to ease COVID-19 restrictions, consumers are still tentative about the prospect of visiting reopened retail locations. This report provides an overview of the state of US...
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Webinar Retail This Week, Part 6
June 12, 2020 | Sucharita KodaliJoin Forrester principal analyst Sucharita Kodali in her sixth installment of the "Retail This Week" webinar series, where she recaps key developments and new insights in COVID-19-related retail...
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Webinar Retail This Week, Part 5
May 29, 2020 | Sucharita KodaliJoin Forrester principal analyst Sucharita Kodali in her fifth installment of the "Retail This Week" webinar series, where she recaps key developments and new insights in COVID-19-related retail...
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Webinar Retail This Week, Part 4
May 15, 2020 | Sucharita KodaliJoin Forrester principal analyst Sucharita Kodali in her fourth installment of the "Retail This Week" webinar series, where she recaps key developments and new insights in COVID-19-related retail...
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Webinar Retail This Week, Part 3
May 8, 2020 | Sucharita KodaliJoin Forrester principal analyst Sucharita Kodali in her third installment of the "Retail This Week" webinar series, where she recaps key developments and new insights in COVID-19-related retail...
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Webinar Retail This Week, Part 1
April 24, 2020 | Sucharita KodaliThis is the first of a multi-part series on the state of the retail industry and the relevant impact of COVID-19. The presentations will be US focused.Key takeaways:This week, please join Forrester...
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Report US Online Grocery Snapshot: Q1 2020
IRI Data Shows Which Essentials Shoppers Most Frequently Buy Online
April 16, 2020 | Sucharita KodaliGrocery is one of the largest retail sectors in the US, but online grocery has had mixed uptake. US shoppers frequently purchase nonedible grocery items like household, health, and beauty products...
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Report US Shopper Insights And The Impact Of COVID-19
As Of Early April 2020
April 14, 2020 | Sucharita KodaliThe past few weeks have proven to be tumultuous for retailers as US retail sales have been adversely affected by COVID-19. While March was challenged, many of the moves toward social distancing...
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