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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Government Innovations To Support Customers
June 19, 2020
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Government Innovations To Support Their Own Operations
June 19, 2020
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Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic
Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses
Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...
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Report To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed
Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve...
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