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• Report The Spain Auto And Home Insurers Customer Experience Index, 2020

  How Spanish Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

  April 5, 2021 | Oliwia Berdak, Clarissa Skinner, Luis Deya

  Seguros Catalana Occidente tops Forrester's Spain auto and home insurance CX Index rankings, edging ahead of seven mediocre, undifferentiated competitors. But with a CX Index score that is just OK,...

• Report The France Auto And Home Insurers Customer Experience Index, 2020

  How French Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

  March 24, 2021 | Oliwia Berdak, Clarissa Skinner, Luis Deya

  MAIF once more tops Forrester's France auto and home insurance CX Index rankings, edging ahead of seven mediocre, undifferentiated competitors. MAIF rewrote its mail communication and trains its...

• Report The Italy Auto And Home Insurers Customer Experience Index, 2020

  How Italian Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

  March 22, 2021 | Oliwia Berdak, Clarissa Skinner, Luis Deya

  Allianz tops Forrester's Italy auto and home insurance Customer Experience Index (CX Index™) rankings, edging ahead of six mediocre, undifferentiated competitors. Allianz provides 19 positive...

• Report The UK Auto And Home Insurers Customer Experience Index, 2020

  How UK Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

  March 18, 2021 | Oliwia Berdak, Clarissa Skinner, Luis Deya

  How well do leading UK auto and home insurers earn loyalty with the quality of their customer experience (CX)? We reveal the complete rankings of six auto and home insurance brands in the UK that...

• Forum CX Europe 2019

  Change The Game: Leading Radical CX Innovation

  November 14, 2019 | Joana de Quintanilha

  First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...