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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Virgin Money's Decision-Making Guide
April 7, 2020
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Virgin Money's Values And Behaviors
April 7, 2020
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Report Case Study: UK Bank Virgin Money Transformed CX And Improved Business Outcomes
Virgin Money Used A Merger As An Opportunity To Align Its Culture On Customer Experience
April 7, 2020 | Judy WeaderVirgin Money found a way to save money, build customer centricity, and align the organization around the North Star of customer experience (CX). CX professionals should read this case study to...