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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Culture Leads When It Comes To Patient Experience Strategies
March 10, 2020
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Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US
Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences
March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise ClaytonThe patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...