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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US
Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences
March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise ClaytonThe patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...
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Report Predictions 2020: Healthcare
Election-Year Rhetoric, Regulatory Uncertainty, And Virtual Care Will Shape The Year Ahead For Healthcare Organizations
2020 will bring legislative turmoil as the Affordable Care Act (ACA) returns to the US Supreme Court and election-year rhetoric thrusts Medicare for All and healthcare job growth onto center stage....
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Report Notifications In Regulated Industries: Healthcare
This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging
Three-quarters of healthcare, financial services, and insurance firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational...
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