Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
Search Results
-
Report Net Promoter Benchmarks, 2019 (US)
Net Promoter Scores Of 260 Organizations Across 16 Industries
November 7, 2019 | Maxie Schmidt-SubramanianAlmost half of firms recently surveyed by Forrester use Net Promoter Score (NPS) as a key performance indicator (KPI) for the success of their customer experience (CX) efforts. In this report, we...
Content Type
ApplyFilters
Industry
- Airlines (30)
- Car Rental (30)
- Hotels (11)
Region
- United States (19)
- Canada (11)
Vendor
- USAA (19)
Analyst
- Maxie Schmidt-Subramanian (19)
- Rick Parrish (11)