Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
-
Background On Virgin Money
April 7, 2020
-
Virgin Money's Decision-Making Guide
April 7, 2020
-
Virgin Money's Values And Behaviors
April 7, 2020
Search Results
-
Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic
Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses
Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...
-
Report Case Study: UK Bank Virgin Money Transformed CX And Improved Business Outcomes
Virgin Money Used A Merger As An Opportunity To Align Its Culture On Customer Experience
April 7, 2020 | Judy WeaderVirgin Money found a way to save money, build customer centricity, and align the organization around the North Star of customer experience (CX). CX professionals should read this case study to...
Content Type
ApplyFilters
Industry
- Financial Services (5)
- Public Sector (1)
Topics
- Customer Experience Management (6)
- Customer Intelligence (5)
- Innovation (1)
- Pandemic (1)
Region
- Canada (5)
- United States (1)