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The Governance, Risk, And Compliance Playbook For 2021
Take On More Business Risk Using A World-Class GRC Program
Governance, risk, and compliance (GRC) programs give organizations the confidence to take the business risks that drive innovation and competitive advantage. Yet too many organizations lack...
Charts & Figures
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Empowered Customers Will Seek Better Choices
December 15, 2020
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Consumers Are Evolving In Five Key Ways
December 15, 2020
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Empowered Customers Will Seek Shared Values
December 15, 2020
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Report To Win And Retain Consumers During The Pandemic, Start With Empathy
Demonstrate Empathy By Designing For Unique Customer Risk Profiles
Within the COVID-19 crisis are the seeds of transformation: The boldest leaders will not only adapt their businesses; they will use insights to get closer to their consumers and understand their...
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Report The Future Of The Empowered Consumer In The US
The Past Decade Of Consumer Evolution Shows That Consumers Want New Choices, More Immersive Experiences, And Greater Purpose
December 15, 2020 | Anjali LaiPeople rebound from crises by discovering and flexing their muscles of empowerment. For over 20 years, we've used hundreds of thousands of global consumer surveys to measure the drivers and...
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Report Vast, Fast, And Relentless: Consumer Buying Enters A New Era
What B2C Businesses Need To Know To Survive And Thrive In The Next Decade
It won't be news to anyone that consumers are more empowered than ever, but it's hard to pin down in precisely what ways they're empowered and how that changes the way businesses must serve them....
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