Skip to main content
17 results in Everything
 

Sorry — your search returned 0 results, so we expanded the date range to "All".

Sort by:
Refine
  • Consumer Technographics
  • United States
  • Organization

Featured content

ForresterNow

FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

Search Results

  • Report The Four Facets Of Adaptable Digital Commerce Teams

    Organization: The Retail eCommerce Playbook
    December 19, 2018 | Sucharita Kodali

    Rapidly changing market conditions are forcing retailers to balance a growing eCommerce business with an often challenging store business and customers with high expectations and many choices. How...

  • Report Ranking The Most Agile US Banks

    June 19, 2014 | Craig Le Clair

    Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble — also...

  • Report Elevate Chat From OK To Outstanding By Reinventing The Contact Center Culture

    Reinvent Your Call Center Culture To Create Amazing Customer Experiences
    March 16, 2011 | Diane Clarkson

    Most chat experiences are fine. When well implemented, wait times are short and answers are quick and relevant. However, chat has an opportunity to go far beyond having a live person extract...

  • Report Reinvent Your Call Center Culture To Create Amazing Customer Experiences

    Focus On Hiring, Training, Incentives, and Metrics
    February 23, 2011 | Kerry Bodine

    Call centers offer companies daily opportunities to create meaningful connections with customers. When this happens, businesses increase customer loyalty and generate incremental revenue. But...

Content Type

Apply

Filters

Industry

Market Imperatives