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• Report The Forrester Wave™: Global SAP Services Providers, Q2 2020

  The 13 Providers That Matter Most And How They Stack Up

  May 13, 2020 | Amanda LeClair, Liz Herbert

  In our 28-criterion evaluation of global SAP services providers, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Deloitte, EY, HCL Technologies, IBM, Infosys, NTT DATA,...

• Report Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

  Forrester's Overview Of 34 Insights-Driven BPO Providers

  February 14, 2020 | Leslie Joseph, Ian Jacobs

  You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and...

• Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

  16 Technologies Underpin Modern Technology Operations

  October 22, 2019 | Rich Lane, Will McKeon-White

  Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

• Report Blockchain Is Enabling Digital Ecosystems In Asia Pacific

  A Deep Dive Into Four Blockchain Business Cases In Asia Pacific

  September 26, 2019 | Charlie Dai

  While blockchain solutions are maturing, most business and technology decision makers are unclear as to how blockchain can deliver actual business value to their organization. To help enterprise...

• Report Now Tech: Industrial IoT Software Platforms In China, Q2 2019

  Forrester's Overview Of 40 Industrial IoT Software Platform Providers

  June 12, 2019 | Danny Mu

  Firms operating in China can use industrial internet of things (IoT) software platforms to achieve operational excellence, improve customer experience, and innovate new business models. But to...