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• Report Now Tech: Cloud Contact Center Vendors, Q2 2020

  Forrester's Overview Of 25 Cloud Contact Center Providers

  June 2, 2020 | Art Schoeller

  You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...

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  Webinar Today, 5G And Edge Computing Are Advancing IoT Value

  May 12, 2020 | Michele Pelino, James Staten

  Here in 2020, we have arrived at a time when two fantastic technology advancements are dramatically improving real-time, onsite insights about what is going on in your company’s endpoints....

• Report Now Tech: Omnichannel Media Management, Q2 2019

  Forrester's Overview Of 24 Omnichannel Media Management Providers

  June 14, 2019 | Joanna O'Connell

  An omnichannel media management approach can improve business performance, boost operational efficiency, and deliver better consumer experiences. But to realize these benefits in today's fragmented...

• Report The Forrester Wave™: Cybersecurity Incident Response Services, Q1 2019

  The 15 Providers That Matter Most And How They Stack Up

  March 18, 2019 | Josh Zelonis

  In our 11-criterion evaluation of cybersecurity incident response services providers, we identified the 15 most significant ones — Aon, Booz Allen Hamilton, CrowdStrike, Cylance, Deloitte, EY,...

• Report The Forrester Wave™: Managed Security Services In Asia Pacific, Q1 2019

  The 11 Providers That Matter Most And How They Stack Up

  March 13, 2019 | Jinan Budge

  In our 28-criterion evaluation of managed security service providers (MSSPs) in Asia Pacific (AP), we identified the 11 most significant ones — Accenture, Deloitte, EY, IBM, Orange Cyberdefense,...