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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Eight Common Attributes Exhibited By Top-Scoring Managers At Google
November 30, 2018
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Report Three Culture Practices For Long-Term Customer Centricity
Advanced Level: Culture Practices For CX Transformation
November 30, 2018 | Samuel SternVery few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign...