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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Five Dimensions Of UX Help Explain User Perceptions
August 10, 2020
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Report Design For Confidence
In Uncertain Times, Your Customers Want Certainty More Than Ever
Facing the COVID-19 pandemic, customers are battling uncertainty from all corners, needing confidence more than ever. Many companies strive for experiences that are seamless, easy, or beautiful,...
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Report Q&A: Customer Effort Metrics — CX Pros Must Measure More Than "How Much"
July 29, 2019 | Maxie Schmidt-SubramanianCustomer experience (CX) professionals who want to measure customer effort often fail to consider important aspects of this challenge. This report answers five big questions CX pros should ask...
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- Maxie Schmidt-Subramanian (3)
- Andrew Hogan (1)
- Senem Guler Biyikli (1)