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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
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The Top 5% Of Brands In Forrester's US CX Index, 2020
June 15, 2020
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Report The US Customer Experience Index, 2020
How Brands Build Loyalty With The Quality Of Their Experience
June 15, 2020 | TJ KeittAs brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all...
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Report The Adaptive Thinker: Flex Between Divergent And Convergent Thinking To Win
August 15, 2019 | Joana de QuintanilhaEvery business runs on thinking, mostly in two modes: divergent and convergent. Yet individuals and organizations tend to favor one mode over the other when they shouldn't — or misapply them. This...
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Industry
- Omnichannel Retail (22)
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Topics
- Customer Experience Management (34)
- Customer Intelligence (22)
- Innovation (12)
- User Experience (12)
Region
- North America (22)
Analyst
- TJ Keitt (22)
- Joana de Quintanilha (12)