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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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June 17, 2020
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Report The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020
The Eight Providers That Matter Most And How They Stack Up
June 17, 2020 | Boris EvelsonIn our 27-criterion evaluation of people-focused AI-based text analytics platforms, we identified the eight most significant ones — Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus,...
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Report Now Tech: AI-Based Text Analytics Platforms, Q1 2020
Forrester's Overview Of 30 AI-Based Text Analytics Platforms Providers
February 3, 2020 | Boris EvelsonYou can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with robotic process automation (RPA). But...
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Webinar Testing AI-Infused Applications: The Good, The Bad, And The Ugly
October 30, 2019 | Diego Lo GiudiceFor the next five years, you will be infusing your applications with artificial intelligence (AI) capabilities, giving them speech, hearing, sight, and decision-making capabilities. You might be...
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