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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Now Tech Small Vendors: Voice Of The Customer (VoC), Q1 2020
February 3, 2020
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Report Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2020
Forrester's Overview Of 36 VoC Providers
February 3, 2020 | Faith AdamsYou can use voice-of-the-customer (VoC) tools to collect and analyze customer feedback, socialize feedback, inform customer experience (CX) improvements, and track the results of these improvements...
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Report The Forrester Wave™: Social Suites, Q4 2019
The Eight Providers That Matter Most And How They Stack Up
October 9, 2019 | Jessica LiuIn our 40-criterion evaluation of social suites providers, we identified the eight most significant ones — Clarabridge, Facelift, Falcon.io, Hootsuite, Khoros, Salesforce, Socialbakers, and...
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Report Now Tech: Social Suites, Q2 2019
Forrester's Overview Of 17 Social Suites Providers
June 17, 2019 | Jessica LiuYou can use social suites to streamline many of your social marketing activities into a single cohesive platform. But to realize these benefits, you'll first have to select from a diverse set of...
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