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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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AI Techniques Can Drive Empathy, Engagement, And Emotion
August 8, 2019
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Webinar Want A Fast AI Implementation? Cognitive Search Is Your Ticket To Ride
Using The Forrester Wave™
August 15, 2019 | Mike GualtieriCognitive search is an AI-powered search engine. Enterprise use it to unlock wisdom from stored data, find answers, and discover new insights. In our 24-criterion evaluation of cognitive search...
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Report B2B Insights Deep Dive: Use AI To Activate Emotion
A Pragmatic Guide To Using AI To Influence Choices Along B2B Customer Journeys
August 8, 2019 | Allison Snow, Emily MillerArtificial intelligence is a hot topic: Techniques are more sophisticated than ever before, and enterprise opportunities abound. Techniques of the past have fallen short of enabling firms to get to...
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Report The Forrester Wave™: Cognitive Search, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
May 29, 2019 | Mike GualtieriIn our 24-criterion evaluation of cognitive search providers, we identified the 12 most significant ones — Attivio, Coveo, Elastic, Grazitti Interactive, IBM, IHS Markit, Lucidworks, Micro Focus,...
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