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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Report A Good Customer Experience Requires Workers To Be Digitally Enabled
The Tools Workers Use To Serve Customers Must Be Factored Into Experience Design
October 3, 2019 | TJ KeittBusiness leaders often overlook a critical component of good customer experience (CX): properly enabled employees. As a result, businesses haphazardly deploy technology to their workforces with...