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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever
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The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...
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Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever
The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...
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Market Imperatives
- Transform IT to win, serve, and retain customers (2)
- Accelerate growth with marketing innovation (1)
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- Differentiate with digital (1)
- Drive revenue with customer experience (1)
- Secure customers, protect the brand (1)
- Use customer insights to gain competitive advantage (1)