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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Roadmap For Delivering Customer-Obsessed IT Transformation
The Strategy Report In The IT Transformation Playbook
To deliver on the promise of customer obsession, firms must use a future fit technology strategy. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to a specific...
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Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever
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The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...
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Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever
The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...
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