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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with...
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Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever
The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...
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Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever
The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...
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Report Returning To Work: How To Avoid The 15 Most Critical Risks
The Legal, Regulatory, And Operational Risks Of Pandemic Recovery Everyone Needs To Know
As enterprises plan to reopen office buildings, plants, and other facilities, they will have to develop detailed pandemic management protocols (PMPs) before they can safely ask employees,...
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Report Essential Technology Solutions For Pandemic Management
A Mix Of Emerging And Reemerging Solutions Become Must-Haves
Without a vaccine or community immunity, organizations must manage through the coronavirus pandemic for the next 12 to 24 months. They must maintain a hybrid workforce, support customers via...
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Report Returning To Work: How To Prepare For Pandemic Recovery
Essential Steps And Pandemic Management Protocols For Planning Your Operational Recovery
As the epicenter of the global COVID-19 pandemic shifts and each affected region reaches its peak infection rate, firms must prepare now to restart closed plants, reopen retail locations, and bring...
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- Secure customers, protect the brand (4)
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