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  Webinar AI And Automation Will Shape The Agency Of The Future

  December 10, 2020 | Jay Pattisall, J. P. Gownder

  Agencies are introducing technologies that reshape how they work: AI and intelligent automation in particular turbocharge agencies’ ability to enhance and scale creative production and to...

• Report How To Adapt When Your Workforce Ecosystems Are Breaking

  COVID-19 And An Economic Crisis Are Shattering The Formal And Informal Ecosystems Your Employees Rely Upon To Get Work Done

  June 19, 2020 | J. P. Gownder

  The COVID-19 crisis has upended the way we work. Often overlooked, however, is the impact the crisis has had on both formal (company-provided) and informal (socially provided) ecosystems that...

• Report The CEO's Guide To The Future Of Work

  Build The Adaptive Workforce That Succeeds, Despite Changes To How Work Gets Done

  June 8, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  Most pronouncements about the future of work miss the mark because they fail to account for what executives like you can see clearly in the here and now: how the shocks already reverberating...

• Report The Future Of Work Starts Now

  Four Shocks Will Sort Out The Winners From The Losers In The 2020s

  April 14, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  The "roaring 2020s" have started with a force: a pandemic that will propel us into the future of work faster than expected. Like its namesake decade from the 20th century, the 2020s will be full of...

• Report Six Ways You Should Use The Federal Stimulus To Drive Customer Obsession

  April 9, 2020 | Rick Parrish, TJ Keitt, J. P. Gownder

  The Coronavirus Aid, Relief, and Economic Security (CARES) Act features nearly $1 trillion in benefits to businesses. How will your company use its share? In this report, we detail six ways that...

• Report Work From Home Is Simply Step One: Employee Relationship Management For COVID-19

  Employers Will Need More Than Work-From-Home Policies To Help Workers Adapt

  March 26, 2020 | J. P. Gownder

  COVID-19 is a human tragedy: Lost lives, psychological suffering, and severe economic disruption are now inevitable outcomes. Those trying to continue with business operations need a thoughtful...

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  Webinar The Pandemic Employee Experience Journey: Best EX Practices

  March 16, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  Coronavirus disease 2019 (COVID-19) creates health challenges and business risks, all of which is important to focus on. But what is the effect on your employees, even if they aren't affected...

• Report Invisible Resources Are The Secret Weapon For Growth

  Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI

  March 11, 2020 | J. P. Gownder

  Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can...

• Report The Future Of Work In Wealth Management

  Routine Compliance And Office Management Tasks Give Way To Deeper Client Relationships And Digital Skills

  March 2, 2020 | Vijay Raghavan, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks such as data entry more effectively than humans and has freed up human workers to complete other, more complex tasks. Investment managers who find the...

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  Webinar AI Predictions 2020

  A Conversation With The Analysts Who Made Them

  January 27, 2020 | Srividya Sridharan, Mike Gualtieri, Ian Jacobs

  The artificial intelligence (AI) zeitgeist today is filled with grand vision, pragmatism, hope, fear, success, failure, and everything in between. As with any megatrend, AI has captured the...

• Report The Future Of Work In Banking

  Routine Compliance And Branch Management Tasks Give Way To Deeper Customer Relationships And Digital Skills

  January 14, 2020 | Alyson Clarke, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks like data entry more effectively than humans, freeing up human workers to complete other, more complex tasks. Banks that find the right balance of human...

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  Webinar The Employee Experience Bill Of Rights In The Era Of AI And Automation

  December 17, 2019 | J. P. Gownder, David Johnson

  Employee experience (EX) has become a key driver of customer obsession and business success. But as AI and automation enter the workplace, employee experience will be challenged on several fronts....

• Report Advance Your Physical Robotics RQ With Forrester's Automation Framework

  Apply Forrester's Framework To Create A Holistic Physical Automation Strategy

  December 6, 2019 | J. P. Gownder, Chris Gardner

  The impact of physical automation (automated vehicles, robotics, and surveillance) on customer experience is unquestionable. However, it can be difficult for enterprises to determine what types of...

• Report The Employee Experience Bill Of Rights In The Era Of AI And Automation

  Guaranteeing Rights For Employees Ensures Relative Calm For Companies

  December 5, 2019 | J. P. Gownder, Samuel Stern

  The threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their...

• Report New Tech: AI-Enabled Meeting Technology, Q4 2019

  Forrester's Landscape Overview Of 24 Providers

  November 27, 2019 | Art Schoeller, J. P. Gownder, Christian Austin

  An emerging set of AI-enabled meeting technologies will transform the state of enterprise collaboration as we know it. Virtual workspaces, meeting assistants, and productivity tools will create...

• Report The CIO's Guide To Augmented, Mixed, And Virtual Reality

  Build Future-Of-Work Scenarios For Your Employees To Increase Productivity, Quality, And Employee Experience

  November 21, 2019 | J. P. Gownder

  The future of work requires CIOs and their business partners to bring all the benefits of digitalization to employees. Employees in frontline jobs — from surgeons to field service technicians to...

• Report The Future Of Work In Insurance

  Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills

  November 1, 2019 | Ellen Carney, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right...

• Report Predictions 2020: Employee Experience

  Companies Will Be Bolder, More Controversial In Their EX Transformation Efforts

  October 31, 2019 | Samuel Stern, J. P. Gownder, David Johnson

  An emphasis on corporate values and heightened employee expectations for living those values will pressure firms to get serious about their employee experience (EX) commitments in 2020. The risk of...

• Report Predictions 2020: Artificial Intelligence

  It's Time To Turn The Artificial Into Reality (Checks)

  October 30, 2019 | Srividya Sridharan, Mike Gualtieri, J. P. Gownder

  The urgency to reap the benefits of AI is real. As is the opportunity. Companies are seeking tangible value via cost savings, revenue growth, new products, or customer experiences. But there is no...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Report Predictions 2020: Agencies

  The Cumulation Of Many Pressures Forces Agencies To Upgrade

  October 29, 2019 | Jay Pattisall, Keith Johnston, Thomas Husson

  CMOs' demand for higher-performing campaigns and experiences will compel agencies to finally embrace their own transformation. In 2020, agencies will either reassemble their process, workforce, and...

• Report Predictions 2020: CIO

  Uncertainty Will Create Opportunity For CIO Leadership In 2020

  October 28, 2019 | Brian Hopkins, Bobby Cameron, J. P. Gownder

  Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

• Report Employee Experience Is Crucial To Success In The Era Of AI, Automation, And Robotics

  Driving A Successful Employee Experience Also Drives A Higher RQ

  September 16, 2019 | J. P. Gownder, David Johnson

  Employees often resist when a firm implements AI, automation, and robotics. Many fear losing their job, mistrust their robot colleagues, and worry that if they do embrace the technology, they'll...

• Blog Build An Adaptive Workforce For Customer Obsession

  September 13, 2019 | J. P. Gownder

  https://go.forrester.com/wp-content/uploads/2019/09/28779080719-Gownder-AdaptiveV01-v2-1-1.mp4 Henry Ford’s old dictum — “Any customer can have a car painted any color that he wants so...

• Blog Are You Ready For AI And Automation?

  September 10, 2019 | J. P. Gownder

  https://go.forrester.com/wp-content/uploads/2019/09/028780-Gownder-V01-v3.mp4 The future of work is a constellation of innovations that address new or accelerating challenges for companies that aim...