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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Report The Employee Experience Bill Of Rights In The Era Of AI And Automation
Guaranteeing Rights For Employees Ensures Relative Calm For Companies
December 5, 2019 | J. P. Gownder, Samuel SternThe threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their...
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Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019
18 Technologies Underpin Customer And Employee Engagement
Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...