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• Report The Employee Experience Bill Of Rights In The Era Of AI And Automation

  Guaranteeing Rights For Employees Ensures Relative Calm For Companies

  December 5, 2019 | J. P. Gownder, Samuel Stern

  The threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their...

• Report Predictions 2020: CIO

  Uncertainty Will Create Opportunity For CIO Leadership In 2020

  October 28, 2019 | Brian Hopkins, Bobby Cameron, J. P. Gownder

  Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

• Report Employee Experience Is Crucial To Success In The Era Of AI, Automation, And Robotics

  Driving A Successful Employee Experience Also Drives A Higher RQ

  September 16, 2019 | J. P. Gownder, David Johnson

  Employees often resist when a firm implements AI, automation, and robotics. Many fear losing their job, mistrust their robot colleagues, and worry that if they do embrace the technology, they'll...

• Report RQ 2.0: Assess Your Readiness For Artificial Intelligence, Automation, And Robotics

  The Updated Robotics Quotient Prioritizes The Crucial Investments You Need To Make

  September 9, 2019 | J. P. Gownder

  Automation technologies — from AI to robotic process automation (RPA), physical robotics, and more — are transforming business processes and operating models. But most companies don't have the...

• Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

  18 Technologies Underpin Customer And Employee Engagement

  May 16, 2019 | J. P. Gownder, Brandon Purcell

  Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...

• Report Four Main Players Star In The Future Of Work

  The Multiplying Force Of Automation Can Make Them All Winners

  May 14, 2019 | James McQuivey, PhD, J. P. Gownder

  Politicians, pundits, and prognosticators have pounced on the topic of the future of work, pondering who will win and who will lose. Job losses will reach 29% by 2030, and the creation of...

• Report The Revenge Of The Atoms

  Algorithms Plus Atoms Reshape The Age Of The Customer

  February 28, 2019 | J. P. Gownder, Brian Hopkins, Craig Le Clair

  The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their...