Search Results

• Report Future Jobs: Australia's Automation Dividends And Deficits, 2020 To 2030

  A Future Of Jobs Series Report

  February 22, 2021 | Sam Higgins, Satish Meena, J. P. Gownder

  While the advent of AI and robotics will inevitably lead to job losses or automation deficits, these forces will affect different occupations at different times and in different ways. To help you...

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  Webinar AI And Automation Will Shape The Agency Of The Future

  December 10, 2020 | Jay Pattisall, J. P. Gownder

  Agencies are introducing technologies that reshape how they work: AI and intelligent automation in particular turbocharge agencies’ ability to enhance and scale creative production and to...

• Report Work From Home Is Simply Step One: Employee Relationship Management For COVID-19

  Employers Will Need More Than Work-From-Home Policies To Help Workers Adapt

  March 26, 2020 | J. P. Gownder

  COVID-19 is a human tragedy: Lost lives, psychological suffering, and severe economic disruption are now inevitable outcomes. Those trying to continue with business operations need a thoughtful...

• Report The Future Of Work In Wealth Management

  Routine Compliance And Office Management Tasks Give Way To Deeper Client Relationships And Digital Skills

  March 2, 2020 | Vijay Raghavan, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks such as data entry more effectively than humans and has freed up human workers to complete other, more complex tasks. Investment managers who find the...

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  Webinar AI Predictions 2020

  A Conversation With The Analysts Who Made Them

  January 27, 2020 | Srividya Sridharan, Mike Gualtieri, Ian Jacobs

  The artificial intelligence (AI) zeitgeist today is filled with grand vision, pragmatism, hope, fear, success, failure, and everything in between. As with any megatrend, AI has captured the...

• Report The Future Of Work In Banking

  Routine Compliance And Branch Management Tasks Give Way To Deeper Customer Relationships And Digital Skills

  January 14, 2020 | Alyson Clarke, J. P. Gownder, August du Pont

  Digital technology can perform routine tasks like data entry more effectively than humans, freeing up human workers to complete other, more complex tasks. Banks that find the right balance of human...

• Report Advance Your Physical Robotics RQ With Forrester's Automation Framework

  Apply Forrester's Framework To Create A Holistic Physical Automation Strategy

  December 6, 2019 | J. P. Gownder, Chris Gardner

  The impact of physical automation (automated vehicles, robotics, and surveillance) on customer experience is unquestionable. However, it can be difficult for enterprises to determine what types of...

• Report New Tech: AI-Enabled Meeting Technology, Q4 2019

  Forrester's Landscape Overview Of 24 Providers

  November 27, 2019 | Art Schoeller, J. P. Gownder, Christian Austin

  An emerging set of AI-enabled meeting technologies will transform the state of enterprise collaboration as we know it. Virtual workspaces, meeting assistants, and productivity tools will create...

• Report Ten Ways To Prepare For The Next Recession

  Whether A Downturn Arrives Or Not, Becoming An Adaptive Enterprise Will Drive Customer Obsession And Better Business Results

  June 27, 2019 | J. P. Gownder

  Although downturns are notoriously hard to forecast, as 2019 gets underway, talk of recession is widespread. Whether or not recession strikes, enterprise leaders should take heart: The business...

• Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019

  18 Technologies Underpin Customer And Employee Engagement

  May 16, 2019 | J. P. Gownder, Brandon Purcell

  Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...

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  Webinar Start Designing The Human-Machine Workplace Now

  May 8, 2019 | J. P. Gownder, Samuel Stern

  From robotic process automation to AI to physical robots, automation technologies are entering the workplace — including yours. Technology leaders must take a proactive stance to...

• Report Start Designing The Future Human-Machine Workplace Now

  How To Help Humans Thrive When They Work Alongside Robots And AI

  April 17, 2019 | J. P. Gownder, Samuel Stern

  The robots are coming for your jobs — not universally true. The robots are coming to make your jobs easier — also not universally true. CIOs and their companies must take a proactive stance toward...

• Report The Revenge Of The Atoms

  Algorithms Plus Atoms Reshape The Age Of The Customer

  February 28, 2019 | J. P. Gownder, Brian Hopkins, Craig Le Clair

  The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their...