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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Top Five Best Practices For RPA In Customer Service
How To Drive Great Agent And Customer Experiences With RPA
April 6, 2020 | Kate LeggettJust under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence,...