Search Results

• 

  Webinar EX Predictions 2021: How Employee Experience Is Leaping Forward In The Wake Of The Pandemic

  November 3, 2020 | David Johnson, James McQuivey, PhD

  Working remotely has permanently changed how we lead, hire, and produce our best work. Nobody wanted this pandemic, but a silver lining to it is that it’s boosting employee experience (EX)...

• Blog Predictions 2021: Remote Work, Automation, And HR Tech Will Flourish

  October 29, 2020 | David Johnson

  Back in November 2019, our future-of-work team began some research exploring the inevitable shocks that organizations would need to prepare for in the years ahead. One of them was systemic risks,...

• Report Understand The Differences Between EX And CX

  Continuous Improvement: The Employee Experience Playbook

  June 22, 2020 | David Johnson

  Many firms run their employee experience (EX) programs using the same tools and methods that they use for their customer experience (CX). While doing this is convenient, it misses a critical point...

• Report The CEO's Guide To The Future Of Work

  Build The Adaptive Workforce That Succeeds, Despite Changes To How Work Gets Done

  June 8, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  Most pronouncements about the future of work miss the mark because they fail to account for what executives like you can see clearly in the here and now: how the shocks already reverberating...

• Report The Future Of Work Starts Now

  Four Shocks Will Sort Out The Winners From The Losers In The 2020s

  April 14, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  The "roaring 2020s" have started with a force: a pandemic that will propel us into the future of work faster than expected. Like its namesake decade from the 20th century, the 2020s will be full of...

• Report Six Ways You Should Use The Federal Stimulus To Drive Customer Obsession

  April 9, 2020 | Rick Parrish, TJ Keitt, J. P. Gownder

  The Coronavirus Aid, Relief, and Economic Security (CARES) Act features nearly $1 trillion in benefits to businesses. How will your company use its share? In this report, we detail six ways that...

• Blog Forrester’s EX Index Reveals What Other Surveys Don’t

  March 23, 2020 | David Johnson

  Most engagement surveys in the industry focus on a broad set of factors set against the employee lifecycle, from onboarding to offboarding. They don’t provide enough insight into...

• Report The Forrester New Wave™: EX Management Platforms For Large Enterprises, Q1 2020

  Tools And Technology: The Employee Experience Playbook

  March 18, 2020 | David Johnson

  In Forrester's evaluation of the emerging market for employee experience (EX) management platforms, we identified the 12 most significant ones — Confirmit, CultureIQ, Glint, InMoment, Limeade,...

• 

  Webinar The Pandemic Employee Experience Journey: Best EX Practices

  March 16, 2020 | James McQuivey, PhD, J. P. Gownder, David Johnson

  Coronavirus disease 2019 (COVID-19) creates health challenges and business risks, all of which is important to focus on. But what is the effect on your employees, even if they aren't affected...

• Report Forrester's EX Index: A Deeper Look At The Data

  Landscape: The Employee Experience Playbook

  March 4, 2020 | David Johnson, Patrick Carroll

  More than ever, technology plays a significant role in employee experience (EX) by both fostering and inhibiting engagement. But conventional engagement surveys don't capture it, leaving CIOs in...

• Report The Employee Experience Maturity Assessment

  Assessment: The Employee Experience Playbook

  January 28, 2020 | David Johnson, Nick Monroe

  Successful employee experience (EX) initiatives start with doing the right things for the right reasons, turning small wins into momentum that lifts employee engagement and creating a virtuous...

• 

  Webinar The Employee Experience Bill Of Rights In The Era Of AI And Automation

  December 17, 2019 | J. P. Gownder, David Johnson

  Employee experience (EX) has become a key driver of customer obsession and business success. But as AI and automation enter the workplace, employee experience will be challenged on several fronts....

• Report Predictions 2020: Employee Experience

  Companies Will Be Bolder, More Controversial In Their EX Transformation Efforts

  October 31, 2019 | Samuel Stern, J. P. Gownder, David Johnson

  An emphasis on corporate values and heightened employee expectations for living those values will pressure firms to get serious about their employee experience (EX) commitments in 2020. The risk of...

• Report Predictions 2020: CIO

  Uncertainty Will Create Opportunity For CIO Leadership In 2020

  October 28, 2019 | Brian Hopkins, Bobby Cameron, J. P. Gownder

  Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

• Report Employee Experience Is Crucial To Success In The Era Of AI, Automation, And Robotics

  Driving A Successful Employee Experience Also Drives A Higher RQ

  September 16, 2019 | J. P. Gownder, David Johnson

  Employees often resist when a firm implements AI, automation, and robotics. Many fear losing their job, mistrust their robot colleagues, and worry that if they do embrace the technology, they'll...

• Blog New CEO Pledge Opens A Big Door For EX Improvement

  September 2, 2019 | David Johnson

  Last week, Business Roundtable issued new guidance on the role of corporations, as it has periodically since 1978. This revision was significant for employee experience (EX) improvement efforts...

• Report The Future Of VDI Is Cloud

  Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability

  July 31, 2019 | Andrew Hewitt, David Johnson

  Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

• Report Adaptation, Not Amnesia: Your Business Needs A Knowledge Strategy

  Your Knowledge Strategy Determines Whether Years Of Experience Are A Source Of Wisdom Or A Path To Obsolescence

  July 30, 2019 | David Johnson, Nate Meneer

  Much of the current thinking about workforce capabilities centers on ensuring that firms possess both the soft skills and technical skills they need to compete in the era of digital business. But...

• Report Drive Your Innovation Credibility With Employee Experience

  Partner With HR To Help Employees View IT As A Driver Of Technology Innovation

  July 5, 2019 | James Staten, David Johnson

  Most employees view CIOs and IT as managers of existing or historical technologies, not as future tech leaders. CIOs who succeed in changing this preconception can drive tech leadership and...

• Report The CIO's Guide To Employee Experience

  CIOs Have A Golden Opportunity To Improve EX At Their Company

  April 8, 2019 | David Johnson

  For a CIO to believe that employee experience (EX) is just a fad is understandable. It feels like a bunch of intangible fluff. But its effects on the bottom line are undeniable — and so strong that...

• 

  Webinar The Employee Experience Index: Your New Diagnostic Tool For Understanding How To Make Employees Productive, Happy Warriors

  March 18, 2019 | David Johnson, Samuel Stern

  Most firms ignore the underlying causes of a good employee experience. The employee engagement surveys at most firms can’t help you diagnose the root causes of good or bad employee...

• Blog The Employee Experience Index

  February 27, 2019 | David Johnson

  Six years ago, I noticed a pattern in the inquiry calls I was fielding from clients. At the time, many of them centered around things like BYOD, whether to take away local admin rights from PCs,...

• Report The Employee Experience Technology Ecosystem

  Refocus Your Lens On The Employee Life Cycle

  February 14, 2019 | David Johnson, Andrew Hewitt

  If you hold a traditional view and think about employee experience (EX) from the vantage point of the employee life cycle, from initial hiring to the exit interview, you're missing your single...

• Report Introducing Forrester's Employee Experience Index

  The EX Elements That Matter Most

  February 14, 2019 | David Johnson, Samuel Stern

  The debate about the importance of employee experience (EX) is moving into a new phase. It's no longer a question of whether EX is important. Now the debate is about which EX elements matter most....