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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Business Architecture In 2025 And Beyond

    Evolving To Support Outcome-Based Architecture
    May 20, 2020 | Gordon Barnett

    As firms continue their evolution to become customer obsessed, the need for specialist business architecture (BA) professionals becomes more apparent. Today, most BA pros focus on helping their...

  • Report Case Study: Reference Architectures And The Quest For Transformation Success

    Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider
    April 6, 2020 | Gordon Barnett

    Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi...

  • Report The Anatomy Of An Operating Model

    An Operating Model Framework For Designing Adaptive Organizations
    July 11, 2019 | Gordon Barnett

    Firms that have obtained the highest levels of customer obsession have done so by adopting well-defined adaptive operating models. Though much has been written about operating models, a lack of...

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