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Charts & Figures
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Forrester's UK CX Index, 2019: Rankings Of Banks (Multichannel)
November 13, 2019
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Without Real Leaders Or Lapsers, Only Three Types Of Brands Remain
November 13, 2019
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Search Results
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Report The UK Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
November 13, 2019 | Joana de QuintanilhaHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....
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Report Use Customer Journeys To Guide Your Digital Insurance Strategy
Digital insurance teams are keen to digitize the entire customer life cycle. They want to cut costs and offer convenience by enabling customers to get quotes and buy, manage, and renew policies...
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