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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Why Indian Banking Customers Will Switch Their Primary Bank
September 19, 2019
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Search Results
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Report Best Practices In Indian Mobile Payment Apps
January 21, 2021 | Arnav GuptaIn 2019, Forrester conducted a Forrester Wave™ evaluation of Indian payment apps, assessing the functionality and user experience (UX) of the top Indian payment app providers. However, these apps...
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Report Forrester Infographic: Financial Well-Being Is The Key To Loyalty For Chinese Banks
Customer loyalty and retention have traditionally been a challenge for incumbent banks. Recent Forrester Analytics Consumer Technographics data reveals the reasons behind customer churn and the...
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Report Forrester Infographic: Indian Banks Need To Foster Customers’ Financial Well-Being
December 18, 2020 | Arnav GuptaIndian consumers are stressed about their finances — a situation exacerbated by the pandemic. They're anxious about their financial situation and need help managing their money effectively to...
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Report Predictions 2020: India
Value-Driven Firms In India Will Win In The Post-Pandemic World
At the start of 2020, business across the globe was humming. Then, COVID-19 blew up around the world — and things changed fast. As the situation evolves, how will Indian firms react? In the...
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Report Forrester Infographic: Deliver Better Banking Experiences To Retain Indian Customers
January 31, 2020 | Arnav GuptaIn May 2019, Forrester surveyed 2,988 metropolitan Indian online adults to understand their expectations when interacting with Indian financial services firms. This report helps digital banking...
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Report Six Common Mistakes In Indian Payment Apps And How To Fix Them
Best Practices In Mobile Payment App Functionality From Providers In India
January 3, 2020 | Arnav GuptaThe recent Forrester Industry Wave™ evaluation of payment apps in India assessed the functionality and user experience (UX) of eight Indian payment app providers. Our evaluation uncovered a number...
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Report The Forrester Payments Wave™: Indian Mobile Apps, Q4 2019
PhonePe Offers The Best Digital Experience In Mobile Payments
Mobile apps have become the touchpoint of choice for millions of Indians to manage their finances, leading to a wave of new payment apps in the country. Digital teams must build mobile payment...
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Report Indian Banks: Deliver Better Experiences Or Risk Losing Customers
September 19, 2019 | Arnav GuptaForrester recently surveyed 2,988 metropolitan Indian online adults to understand what they expect when interacting with Indian financial services firms. This infographic helps digital leaders at...
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Report Seven Common Mistakes In Indian Mobile Banking Functionality And How To Fix Them
Learn From Best Practices To Evolve Mobile Banking Experiences
July 26, 2019 | Arnav GuptaForrester recently concluded its Forrester Industry Wave™ evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile banking apps of seven...
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Report The Forrester Banking Wave™: Indian Mobile Apps, Q2 2019
While Evolving New Functionality, Focus On Usability Too
Mobile apps have become the touchpoint of choice for millions of Indians to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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