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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The India Auto Manufacturers Customer Experience Index, 2019
How Indian Auto Manufacturers Earn Loyalty With The Quality Of Their Experience
January 28, 2020 | Amit BhatiaHow well do leading auto manufacturing brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of seven auto brands that we analyzed as part of the...
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Report Forrester Infographic: Manufacturing (Good) CX In Asia Pacific
September 5, 2019 | Amit BhatiaReferences to manufacturing instantly conjure up images of the factory floor or tall chimneys billowing smoke; recall is usually related to how goods get made. But the manufacturing industry is...