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  Webinar Software Development Predictions 2021

  January 11, 2021 | Jeffrey Hammond, Chris Gardner

  As 2020 comes to a close, it is once again time to talk predictions for the upcoming year. This past year, the global pandemic put tremendous pressure on development shops to adapt to new ways of...

• Report Agile Software Leadership Drives Customer-Obsessed Company Success

  Executive Overview: The Agile Software Leadership Playbook

  January 8, 2021 | Chris Gardner, Margo Visitacion

  More than ever before, companies are under pressure to deliver continuous value to their customers, and agile delivery practices have become part of the mainstream as a result. But it's becoming...

• Report Adopt Agile And DevOps To Drive Digital Business Success

  Executive Overview: The Modern Application Delivery Playbook

  January 6, 2021 | Chris Gardner, Jeffrey Hammond

  Every business is now a digital business. Companies are scrambling to respond to consumers' higher expectations and nimbler competitors. Application development and delivery (AD&D) organizations...

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  Webinar Lessons From Gaming: Lead With Cloud, Continuous Improvement, And Innovation

  September 2, 2020 | Will McKeon-White, Chris Gardner

  The video game industry has always led with technology, and other verticals should take note. From effective usage of cloud technologies to customer-oriented processes, you can apply five lessons...

• Report Gauge Your Infrastructure Automation Maturity

  Assessment: The Infrastructure Transformation Playbook

  July 17, 2020 | Chris Gardner

  To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

• Report Level Up Your Cloud Strategy With Video Game Innovation

  Be A Fast Follower Of An Industry That Consistently Pioneers Change

  July 16, 2020 | Chris Gardner, Will McKeon-White

  The video game industry has always been a hub of innovation, leveraging emerging technologies to create new experiences for players. Cloud-native infrastructure and development are no different....

• Report Top 10 Recommendations For Private Cloud Success

  What You Call It Doesn't Matter, But Defining Scope And Governance Is Crucial

  July 1, 2020 | Tracy Woo, Chris Gardner

  Despite reportedly high private cloud adoption, Forrester continues to see enterprises that are struggling with build-out. Success with private cloud comes only through embracing self-service, full...

• Report Now Tech: Infrastructure Automation Platforms, Q2 2020

  Forrester's Overview Of 15 Infrastructure Automation Platform Providers

  June 16, 2020 | Chris Gardner

  You can use infrastructure automation platforms to model and deliver systems, augment continuous delivery efforts, and ensure compliance. But to realize these benefits, you'll first have to select...

• Report Promises, Not Obligations, Are The Basis Of Future Operating Models

  Empower Team Collaboration Through A Framework Of Mutual Commitments

  March 10, 2020 | Charles Betz, Chris Gardner

  As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection,...

• Report Jump-Start Your Network Automation

  Four Random Automation Characteristics Fuel Networking Automation Adoption

  February 6, 2020 | Andre Kindness, Chris Gardner

  C-level professionals have accelerated their investments in automation to achieve greater business competitiveness. Inside infrastructure and operations (I&O) teams, automation has taken hold, from...

• Report Hardware Remains Critical In A Software-Defined World

  Roadmap: The Infrastructure Transformation Playbook

  January 10, 2020 | Naveen Chhabra, Chris Gardner

  Infrastructure and operations (I&O) leaders live in a world of constant change. Their challenge is to embrace the latest technologies while continuing to maintain the tech they already have. I&O...

• Report Advance Your Physical Robotics RQ With Forrester's Automation Framework

  Apply Forrester's Framework To Create A Holistic Physical Automation Strategy

  December 6, 2019 | J. P. Gownder, Chris Gardner

  The impact of physical automation (automated vehicles, robotics, and surveillance) on customer experience is unquestionable. However, it can be difficult for enterprises to determine what types of...

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  Webinar Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

  November 26, 2019 | Chris Gardner, Craig Le Clair

  In 2020, cubicle jobs will be cannibalized, an automation paradox will rear its ugly head, and automation strike teams will rise. This webinar goes into the specifics of automation in 2020 and how...

• Report Automation Drives The I&O Industrial Revolution

  Vision: The Infrastructure Transformation Playbook

  November 19, 2019 | Glenn O'Donnell, Chris Gardner

  A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this...

• Report Predictions 2020: DevOps

  Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter

  November 4, 2019 | Charles Betz, Diego Lo Giudice, Christopher Condo

  DevOps continues to capture hearts and minds. However, with release speeds slowing, it's experiencing an inflection point. To succeed, integrated DevOps teams must perceive this inflection point as...

• Blog Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

  October 30, 2019 | Chris Gardner

  While automation remains a major focus for many organizations, the biggest challenges in deploying automation aren’t with the technology itself. According to recent Forrester polling of global data...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Report Architect Your Automation Strike Teams To Accelerate Transformation

  Forget About Centers Of Excellence — Think Small, Agile Strike Forces

  October 11, 2019 | Craig Le Clair, Chris Gardner

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, yet firms are dragging...

• Report Staff Your Automation Strike Teams With Forrester's Framework

  Balance Domain Expertise With Automation Guru Know-How

  October 11, 2019 | Chris Gardner, Craig Le Clair

  Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, organizations are unsure...

• Report The Forrester Tech Tide™: Compute Platforms, Q4 2019

  Fifteen Technologies Underpin Compute Platforms

  October 10, 2019 | Chris Gardner, Abhijit Sunil

  Human experiences depend heavily on underlying technology performance, making compute platforms increasingly critical to a firm's ability to win, serve, and retain its customers. To optimize their...

• Report Beware The Automation Paradox

  Prepare For An Automated World Full Of Surprises And Requiring Higher Skills

  October 4, 2019 | Charles Betz, Chris Gardner

  Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too...

• Blog Infrastructure Automation Platforms: Coopetition At Its Fiercest

  August 7, 2019 | Chris Gardner

  Why Infrastructure Automation? I used to kid around with my research director, Glenn O’Donnell, that my previous Forrester Wave evaluation on configuration management was the “Wave no...

• Report The Forrester Wave™: Infrastructure Automation Platforms, Q3 2019

  The 11 Providers That Matter Most And How They Stack Up

  August 7, 2019 | Chris Gardner

  In our 31-criterion evaluation of infrastructure automation platform providers, we identified the 11 most significant ones — BMC Software, Chef Software, HashiCorp, Micro Focus, Microsoft,...

• Report Master The Gamut Of Software Development Automation

  Apply Forrester's Framework To Create A Holistic Automation Strategy

  June 24, 2019 | Diego Lo Giudice, Chris Gardner, Christopher Condo

  The impact of automation on efforts to win, serve, and retain customers is unquestionable. However, it can be difficult for application development and delivery (AD&D) professionals to determine...

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  Webinar Get Control Over Your Bots With Forrester’s Automation Framework

  April 3, 2019 | Chris Gardner, Craig Le Clair

  Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your...