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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Webinar The Canada Customer Experience Index, 2020
During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We explain the pandemic’s effects on this year’s results, discuss trends...
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Webinar The US Customer Experience Index, 2020: CX Differentiation Is The Key To Long-Term Success
During this webinar, we review the latest results from Forrester's US Customer Experience Index. We explain how the pandemic had little impact on this year's results, discuss trends in CX quality...
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Webinar The Canada Customer Experience Index, 2019
Modest Gains Amid Stagnation Give Canadian CX Its Best Year Yet
During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We discuss trends in CX quality at the brand and industry level, the role that emotion...
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Webinar The US Customer Experience Index, 2019
Small Gains Emerge Amidst Widespread Stagnation
During this webinar, we delve into the latest results from Forrester’s US Customer Experience Index™. We discuss trends in CX quality at the brand and industry level, the role that...