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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Social Media Gathers Positive And Negative Insights From Customers
December 3, 2019
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Report Humanize Feedback To Drive VoC Engagement And Action
How Embracing Other Forms Of Feedback Solves Challenges And Innovates Your VoC Program
December 3, 2019 | Faith AdamsCompanies continue to invest in VoC technologies but don't make the most of these investments by adopting capabilities that improve and innovate their VoC programs. These programs struggle with...