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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Webinar Customer Service Predictions 2021
Customer Service Becomes A Critical Lifeline For Distressed Customers
Customer service has long been tagged with the dreaded “cost center” label. But the pandemic kicked off a sea change in that perception. The purpose of customer service is no longer...
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Webinar Predictions 2020: Customer Service
The Year That Automation And AI Reshape Customer Service
Join us to explore the (often unexpected) impacts of AI and automation in 2020 and beyond. From remaking contact center labor models to changes in the way customer service work is done, 2020 will...
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Report Predictions 2020: Customer Service
Automation Remakes The Contact Center Organization
We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups....
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