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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever
The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...
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Report The Renaissance Of Branch Banking In Asia Pacific
Let CX And EX Drive Branch Transformation
April 27, 2020 | Tom MouhsianDigital self-service and transaction automation have led banks to close branches. But many customers still depend on branch staff for financial consultations and support, shifting the key drivers...
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Report The State Of Digital Banking In Asia
A Look At Submissions To The Digital Banker Awards For 2019 And 2020
The banking landscape in Asia is rapidly evolving as new entrants and incumbents vie to win, serve, and retain ever more entitled and empowered customers. Forrester worked with The Digital Banker...
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