Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
Search Results
-
Report Forrester Infographic: Understanding Today's Hong Kong Investors
Wealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....
-
Report Forrester Infographic: Understanding Today's Singaporean Investors
Wealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....
-
Report Singapore Banking Customers Prefer Hybrid Experiences
Delight Customers With The Best Of Both Worlds: Digital And Physical
December 18, 2020 | Tom MouhsianOur annual CX Index and financial services studies offer fresh perspectives on what customers like, trust and prefer. In this report, we focus on customer experiences that take place in both...
-
Report The Renaissance Of Branch Banking In Asia Pacific
Let CX And EX Drive Branch Transformation
April 27, 2020 | Tom MouhsianDigital self-service and transaction automation have led banks to close branches. But many customers still depend on branch staff for financial consultations and support, shifting the key drivers...
-
Report The State Of Digital Banking In Asia
A Look At Submissions To The Digital Banker Awards For 2019 And 2020
The banking landscape in Asia is rapidly evolving as new entrants and incumbents vie to win, serve, and retain ever more entitled and empowered customers. Forrester worked with The Digital Banker...
-
Report The Digital Upheaval Of Life Insurance In Singapore And Hong Kong
How To Win Over Empowered Consumers
Even in Singapore and Hong Kong, two of the most sophisticated life insurance markets in Asia Pacific, digitally empowered customers with heightened digital expectations are likely to switch...
-
Webinar The Pulse Of Financial Services Customers In Asia Pacific
The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the...
-
Report The Singapore Customer Experience Index, 2019
How Brands Build Loyalty With The Quality Of Their Experience
How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of the 16 brands in three industries and the government sector in the...
Content Type
ApplyFilters
Industry
- Banking (10)
- Insurance (2)
- Investments (2)
Primary Role
Topics
Methodology
- Infographic (2)
Region
- Singapore (11)
- Hong Kong (3)
- Australia (1)
- China (1)
- India (1)
- Indonesia (1)
- Japan (1)
- Malaysia (1)
- New Zealand (1)
- Philippines (1)
- South Korea (1)
- Taiwan (1)
- Thailand (1)
- Vietnam (1)