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Report The Renaissance Of Branch Banking In Asia Pacific
Let CX And EX Drive Branch Transformation
April 27, 2020 | Tom MouhsianDigital self-service and transaction automation have led banks to close branches. But many customers still depend on branch staff for financial consultations and support, shifting the key drivers...
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Report The State Of Digital Banking In Asia
A Look At Submissions To The Digital Banker Awards For 2019 And 2020
The banking landscape in Asia is rapidly evolving as new entrants and incumbents vie to win, serve, and retain ever more entitled and empowered customers. Forrester worked with The Digital Banker...
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Report The Digital Upheaval Of Life Insurance In Singapore And Hong Kong
How To Win Over Empowered Consumers
Even in Singapore and Hong Kong, two of the most sophisticated life insurance markets in Asia Pacific, digitally empowered customers with heightened digital expectations are likely to switch...
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Webinar The Pulse Of Financial Services Customers In Asia Pacific
The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the...
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