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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Customers Seek Advice And Answers After Making Purchases
January 24, 2020
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The Top Three Drivers In Customer Service For CX Quality
January 24, 2020
Search Results
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Report How AI And Automation Drive Better Customer Service Experiences
Follow Six Simple Steps To Avoid Frustrating Customers When Deploying AI And Automation In Customer Service
AI and automation are in demand for companies exploring ways to reduce their call center costs. But when companies fail to take the right approach, they disappoint both customers and employees....
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Report Digital CX And Design Trends, 2020
Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers' experiences with digital touchpoints, from apps to websites to Alexa...
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Report Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-SmitsWhen customer service is delivered by human employees, it boosts loyalty, enriches the firm's understanding of customer needs, and can even present cross-sell and upsell opportunities. But many...