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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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The Advanced-Level CX Prioritization Tool: Feasibility
March 12, 2021
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The Advanced-Level CX Prioritization Tool: Risk
March 12, 2021
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The Advanced-Level CX Prioritization Tool: Customer Impact
March 12, 2021
Search Results
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Report Advance Your CX Prioritization With Forrester's Modeling Tool
Advanced Level: Prioritization Practices For CX Transformation
March 12, 2021 | Judy WeaderAdvanced customer experience (CX) prioritization practices use complex models with multiple granular inputs that are weighted and scored to triangulate to the decision of which items to do and in...
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Report Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
Use Data From More Than 20 Companies To Make A Measurable And Meaningful Business Case For CX
Customer experience (CX) can be a critical differentiator and transformation catalyst, but its effects are limited when those leading the CX charge can't make a measurable and meaningful case for...