Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Forum Summit Asia Pacific
The must-attend event for B2B & B2C marketing and CX leaders
The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...
-
Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
-
Forum CX Europe 2019
Change The Game: Leading Radical CX Innovation
November 14, 2019 | Joana de QuintanilhaFirst, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
-
Webinar Breakthrough Or Bust: Forrester's Consumer Energy Index
May 22, 2019 | Anjali LaiEmpowered consumers appear to latch onto new experiences faster than innovators can build them. Still, business leaders know the pain of failing to win consumers’ attention, lead them to...
Content Type
ApplyFilters
Industry
- Airlines (3)
- Business Travel (3)
Primary Role
- Customer Experience (3)
- CMO (1)
Topics
- Customer Emotion (4)
- Customer Advocacy (3)
- Customer Centricity (3)
- Customer Engagement (3)
- Customer Experience Ecosystem (3)
- Customer Experience Maturity (3)
- Customer Experience Measurement (3)
- Customer Experience Strategy (3)
- Customer Life Cycle (3)
- Customer Lifetime Value (CLV) (3)
- Customer Onboarding (3)
- Customer Understanding (3)
- CX Transformation (3)
- Omnichannel Customer Experience (3)
- Social Media (1)
Region
- Asia Pacific (2)
- Europe (1)
Analyst
- Anjali Lai (1)
- Frederic Giron (1)
- Joana de Quintanilha (1)
- Michael Barnes (1)