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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Background On Virgin Money
April 7, 2020
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Virgin Money's Decision-Making Guide
April 7, 2020
Search Results
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Webinar Why CX: Proof That Investing In Experience Improves Revenue, Costs, And Risk
Customer experience (CX) leaders are struggling to keep executive attention — and their own jobs — because they’re failing to make a case that resonates with their leadership....
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Report Case Study: UK Bank Virgin Money Transformed CX And Improved Business Outcomes
Virgin Money Used A Merger As An Opportunity To Align Its Culture On Customer Experience
April 7, 2020 | Judy WeaderVirgin Money found a way to save money, build customer centricity, and align the organization around the North Star of customer experience (CX). CX professionals should read this case study to...
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Report Keys To Implementing A B2B Customer Experience Program
Lessons Learned From The B2B Track Session At CX NYC
Customer experience (CX) professionals at B2B companies have expressed a desire to learn more about how to create or improve upon their programs. This report shares highlights from the speakers at...