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The Contact Centers For Customer Service Playbook For 2021
Transform The Contact Center For Customer Service Excellence
Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....
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eGain QuickCard
April 13, 2020
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Quiq QuickCard
April 13, 2020
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April 13, 2020
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Report The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020
The 13 Providers That Matter Most And How They Stack Up
April 13, 2020 | Kate LeggettIn Forrester's evaluation of the emerging market for digital-first customer service, we identified the 13 most significant providers — [24]7.ai, Astute, Comm100, Conversocial, eGain, Glia,...