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Charts & Figures
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The Status Of Digital Transformation In Banking
January 29, 2021
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The Business Drivers Behind Digital Transformation In Banking
January 29, 2021
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Search Results
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Webinar The State Of SMB Banking, 2021
February 11, 2021 | Aurelie L'HostisSmall and medium-size businesses (SMBs) remain underserved by traditional financial services providers. Many have been severely hit by the COVID-19 pandemic crisis and need to build resilience to...
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Report Fintech Funding Roundup, Q4 2020
Investors Reduce Risk As The COVID-19-Induced Downturn Continues
Fintech isn't just a hip portmanteau anymore. It's a category of startups and fast-growing companies that has disrupted markets and incumbent firms around the world, attracting over tens of...
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Report The State Of Digital Banking, 2021
Landscape: The Digital Banking Strategy Playbook
January 29, 2021 | Aurelie L'HostisThe 2020 coronavirus pandemic has driven disruption and turbocharged digital transformation in banking. Disruptors are gaining ground, innovating around both customers' and businesses' needs. While...
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Report Assess Your Digital Banking Capabilities
Assessment: The Digital Banking Strategy Playbook
January 28, 2021 | Aurelie L'HostisTo achieve digital mastery, banks need to invest in digital capabilities that reflect the entire customer lifecycle and support customers across touchpoints. This report — which is the assessment...
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Report Research Overview: Financial Well-Being
A Guide To Our Financial Well-Being-Related Research
December 15, 2020 | Aurelie L'HostisSustainable finance has become an imperative. Promoting customers' financial well-being is a great opportunity for financial services firms to drive customer engagement, create new value, and...
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Report The State Of Voice Assistants In Financial Services, 2020
Financial Services Firms Are Experimenting With Voice Experiences But Lag Behind Other Industries On Customer Adoption
The hype surrounding voice assistants remains high, but digital teams in financial services firms should remain wary of any push to roll out voice faster than their customers want or their systems...
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Report The Forrester Tech Tide™: Financial Well-Being, Q3 2020
Eighteen Technologies Underpin Financial Well-Being Programs
July 27, 2020 | Aurelie L'HostisPutting financial well-being at the core of their strategy is critical to financial services firms' ability to win, serve, and retain customers. To develop their financial well-being program,...
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Webinar Invest In Customers' Financial Well-Being To Create Value And Drive Growth
May 7, 2020 | Aurelie L'HostisFinancial services providers are under high pressure to redefine their sense of purpose, as their interests no longer align with those of the customers they serve. Firms should pursue a value-based...
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Webinar Financial Services Firms Should Personalize Across The Lifecycle And On All Touchpoints
Most financial services companies are taking a narrow approach to personalization. Digitally empowered customers are seeking and expecting better, more relevant experiences in their immediate...
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Report Case Study: How WeBank Became The World's Leading Digital Bank
Tencent-Backed WeBank Is Driving Financial Inclusion At Scale In China
Financial inclusion is a billion-customer-plus opportunity that many traditional banks neglect or fail to grasp. WeBank leveraged Tencent's digital ecosystem and emerging technology capabilities to...
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Report Financial Services Firms Need To Rethink Personalization
Personalization Is About Customer Engagement And Loyalty, Not Just The Next Product Sale
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial...
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Report The State Of Digital Banking, 2019
September 6, 2019 | Aurelie L'HostisThe banking industry has entered a period of unprecedented innovation. While many banks have woken up to the threats, few have embarked on a true digital business transformation. This report...
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Report Video: Drive Deposits By Helping Your Customers Save
Driving deposits is a key priority for many banks and credit unions. Attracting deposits isn't only about interest rates, it's also about helping customers save. But saving is hard — your...
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Report Digital Feature Fixes: Take Concrete Steps To Improve Your Digital Banking Capabilities
Learn From The Best Digital Experiences In The Industry
Building great digital banking experiences isn't easy. Some digital banking teams have made preventable mistakes that make digital touchpoints less effective or harder to use than they can be....
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Report Disrupting Finance: Digital Banks
Digital Banks Offer A More Compelling Digital Banking Experience
May 2, 2019 | Aurelie L'Hostis, Benjamin EnsorOver the past decade, a wave of new digital banks like Kakao Bank, Monzo, N26, Nubank, Revolut, and Tinkoff have launched, competing to win customers with better digital customer experiences than...
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Webinar Banks Must Personalize Or Perish
Personalized recommendations and offers are becoming commonplace. Customers expect personalization in all facets of their life and from all firms they interact with. But banks are getting it...
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Report Use Your Contact Center To Deliver Great Banking Customer Experiences
Great Customer Service Does Not Happen By Chance
April 4, 2019 | Aurelie L'HostisWe surveyed and interviewed executives at retail banks to understand the state of contact centers and customer service in retail banking. This report examines the findings from our survey and...
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