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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The Forrester Tech Tide™: Financial Well-Being, Q3 2020
Eighteen Technologies Underpin Financial Well-Being Programs
July 27, 2020 | Aurelie L'HostisPutting financial well-being at the core of their strategy is critical to financial services firms' ability to win, serve, and retain customers. To develop their financial well-being program,...
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Report Use Your Contact Center To Deliver Great Banking Customer Experiences
Great Customer Service Does Not Happen By Chance
April 4, 2019 | Aurelie L'HostisWe surveyed and interviewed executives at retail banks to understand the state of contact centers and customer service in retail banking. This report examines the findings from our survey and...