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• Report The State Of Digital Banking, 2018

  Digitally Empowered Customers Are Reshaping The Landscape

  February 7, 2018 | Aurelie L'Hostis

  The banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores...

• Report How Italian Banking Customers Use Different Channels, 2017

  Weave Digital And Human Touchpoints Together To Deliver Superior Customer Experiences

  November 9, 2017 | Aurelie L'Hostis

  Digital business strategy executives at Italian banks face a twofold challenge: Banks need to encourage less digital-savvy customers to use digital touchpoints for routine banking tasks; at the...

• Report 2017 European Mobile Banking Benchmark

  BBVA Comes Top In Our Review Of European Mobile Banking Services

  May 16, 2017 | Aurelie L'Hostis

  Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and improve their...

• Report The State Of Digital Banking, 2016

  December 30, 2016 | Aurelie L'Hostis

  The financial services industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have actually embarked on a true digital business transformation....

• Report How German Banking Customers Use Different Channels, 2015

  Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

  Banking channel use in Germany is changing as customers increasingly use online and mobile banking to manage their financial lives. Yet human contact remains a key element of the relationship that...

• Report How UK Banking Customers Use Different Channels, 2015

  Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking

  December 15, 2015 | Aurelie L'Hostis, Jacob Morgan

  Banking channel use in the UK is changing as customers increasingly use online and mobile banking to manage their financial lives. Yet human contact remains a key element of the relationship that...

• Report How Spanish Banking Customers Use Different Channels, 2015

  Weave Digital And Human Touchpoints Together To Deliver A New Generation Of Digital Banking

  August 6, 2015 | Benjamin Ensor, Aurelie L'Hostis

  Banking channel use in Spain is changing as customers increasingly use online and mobile banking to manage their financial lives. Although digital banking use is increasing, human contact remains...