Search Results

• Webinar Adapt Or Die: Use XDR To Scale Your Threat Detection And Response Arm With The Business

  Tuesday, April 13, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Allie Mellen

  In this webinar, we address the elephant in the room: defining extended detection and response (XDR). Join this webinar to learn what XDR is, what benefits it can bring to security teams, and how...

• Webinar The Evolution Of ML Platforms To AI Platforms: A Spectrum Of Capabilities

  Wednesday, April 7, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mike Gualtieri

  How do you develop custom enterprise AI applications? Do you need a data science platform? A machine learning (ML) platform? An AI platform? Are these platforms even different? We believe there are...

• Webinar Avoid Selection Challenges: Use Insights About Regional And International Banking Platform Markets

  Thursday, March 18, 2021, 11:00 a.m.-12:00 p.m. Eastern time (15:00-16:00 GMT) | Jost Hoppermann

  Forrester invited vendors of globally deployed banking platforms (including core banking) to participate in a survey on their 2020 deals, and 38 vendors accepted the invitation. The webinar...

• Report Reset Technology Governance To Innovate And Drive Value

  Beginner Level: Tech Governance Practices For IT Transformation

  March 8, 2021 | Bobby Cameron

  To deliver a future fit tech strategy in the service of customer obsession, tech leaders must develop a solid foundation for technology governance. Tech governance — the policies, frameworks, and...

• Report Forrester's Public Cloud Buying Guide, 2021

  Infrastructure Differences Matter To Few — Focus On Global Availability Of Innovative Services

  March 8, 2021 | Lauren Nelson, Charlie Dai, Sam Higgins

  In 2020, Forrester published a series of Forrester Wave™ vendor evaluations for public cloud. We researched, analyzed, and scored public cloud platform providers, providing infrastructure and...

• Report Adopt Agile, End-To-End Technology Governance

  Intermediate Level: Tech Governance Practices For IT Transformation

  March 5, 2021 | Bobby Cameron

  Firms require agile, end-to-end tech governance to meet the needs of an ever-changing business model. This new governance model must focus on speed, responsiveness, business value delivery, and...

• Report Research Overview: Benchmark Your Enterprise Cloud Adoption

  Benchmarks: The Cloud Computing Playbook

  March 5, 2021 | Lauren Nelson, Bill Martorelli, Tracy Woo

  Cloud offers technology leaders a fundamentally new approach to how their organizations build, deploy, and manage software and infrastructure. Despite cloud's popularity, infrastructure and...

• Report Gauge Your CRM Maturity

  Assessment: The CRM Playbook

  March 4, 2021 | Kate Leggett

  An explosion of channels, new technologies like artificial intelligence, and demanding consumers challenges organizations to reshape the way that they target, acquire, retain, understand, and...

• Report The Forrester Wave™: Enterprise Architecture Management Suites, Q1 2021

  The 12 Providers That Matter Most And How They Stack Up

  March 4, 2021 | Gordon Barnett

  In our 28-criterion evaluation of enterprise architecture management suite (EAMS) providers, we identified the 12 most significant ones — Adaptive, Ardoq, Avolution, BiZZdesign, BOC Group, erwin,...

• Report Scoring Our 2020 Internet Of Things (IoT) Predictions

  Despite Pandemic Impedance, IoT Continues Its Inexorable March

  March 4, 2021 | Michele Pelino, Paul Miller, Andre Kindness

  Technologies under the internet-of-things (IoT) umbrella are diverse, misunderstood — and now growing rapidly. In late 2019, we predicted how the coming year would unfold for IoT innovations. We...

• Report Build Your Modern Technology Operations Roadmap Now

  Roadmap: The Modern Technology Operations Playbook

  March 4, 2021 | Charles Betz, Will McKeon-White

  To ensure a lasting modern technology operations (MTO) transition, your transformation must take into consideration foundational changes to processes, people, governance, and technology, moving...

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  Webinar The New Operating Model Is Upon Us

  March 4, 2021 | Charles Betz

  In an increasingly volatile world, digitally transforming organizations are aggressively scaling their agile and DevOps capabilities. Numerous lessons are emerging at the leading edge: the trend...

• Report Define The Right Metrics For Tracking CRM Success

  Performance Management: The CRM Playbook

  March 1, 2021 | Kate Leggett

  Defining the right metrics to track success and prompt corrective action is a critical best practice for getting more value out of CRM initiatives. This report describes a five-step process for...

• Report Forrester Infographic: Enable The Next-Generation Workforce With The Right Technologies

  Forrester's Visual Guide To Generational Technology Preferences

  February 26, 2021 | Andrew Hewitt

  Businesses preparing for the future of work must understand the changing technology preferences among four workforce generations. Each generation comes with its unique needs to ensure an optimal...

• Report The Forrester Guide To Equipping The Next-Gen Workforce

  Don't Let Age Define Your Workforce Enablement Strategy

  February 26, 2021 | Andrew Hewitt

  In this demographic overview, we analyze the four generations in the workplace: Generation Z, Millennials, Generation X, and Baby Boomers. As Gen Z and Millennials increasingly represent a larger...

• Report Master Automation And Software To Transform Your Infrastructure

  Executive Overview: The Infrastructure Transformation Playbook

  February 26, 2021 | Glenn O'Donnell

  Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design...

• Report Forrester Infographic: Industrial Firms Must Embrace Environmental Sustainability

  Industrial Sector Firms Face Mounting Pressure To Drive Sustainability

  February 24, 2021 | Michele Pelino, Salvatore Schiano

  Industrial firms are addressing a range of environmental sustainability strategies and initiatives. These organizations span many vertical markets, including manufacturing, pharmaceuticals,...

• Report The Forrester Guide To Incident And Crisis Management

  The New Incident Management Embraces Resilience Engineering And Collaborative Platforms

  February 24, 2021 | Charles Betz, Rich Lane

  Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

• Report Integrated Value Stream Management Benefits Business and Development Leaders

  Roadmap: The Agile Software Leadership Playbook

  February 24, 2021 | Margo Visitacion, Christopher Condo

  Business leaders see development as a black box and struggle to understand its costs and priorities. Meanwhile, development leaders are often left in the dark regarding business cases and feature...

• Report Mitigate CRM Risks With Sound Deployment Practices

  Processes: The CRM Playbook

  February 24, 2021 | Kate Leggett

  To succeed in the age of the customer, application development and delivery (AD&D) professionals who support front-office business processes cannot afford failed technology projects. Customer...

• Report The Forrester Wave™: Contract Lifecycle Management For All Contracts, Q1 2021

  The 11 Providers That Matter Most And How They Stack Up

  February 24, 2021 | Andrew Bartels

  In our 32-criterion evaluation of contract lifecycle management (CLM) software providers, we identified the 11 most significant ones — Agiloft, CobbleStone Software, Conga, ContractPodAi, DocuSign,...

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  Webinar Foster A Fruitful Collaboration Between Design And Agile Teams

  February 24, 2021 | Karine Cardona-Smits, Jeff Lash

  Design and agile teams can build better products faster — together. But even the best-intended teams can struggle to find common ground. During this webinar, we uncover the common challenges...

• Report Measure What Matters In Modern Technology Operations

  Performance Management: The Modern Technology Operations Playbook

  February 23, 2021 | Rich Lane

  Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

• Report Benchmark Against Best Practices To Optimize CRM Performance

  Benchmarks: The CRM Playbook

  February 23, 2021 | Kate Leggett

  To succeed in the age of the customer, application development and delivery (AD&D) professionals who support CRM can't afford failed technology initiatives. We surveyed 160 business and tech...

• Report Transform Customer Processes And Systems To Improve Experiences

  Executive Overview: The CRM Playbook

  February 22, 2021 | Kate Leggett

  The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...